🔄 Return & Shipping Policy

Effective Date: September 2, 2025

1. Returns & Exchanges

• Eligible items may be returned within 30 days of delivery.
   
• Items must be unused, in original packaging, and accompanied by proof of purchase.
   
• Non-returnable items: Customized or personalized items, gift cards, clearance items, or products damaged through misuse.
   

2. Refunds

• Refunds will be issued to the original payment method within 7–10 business days after receipt and inspection of returned items.
   
• Shipping fees are non-refundable unless the return is due to our error or defective merchandise.
   

3. Exchanges

We will replace defective or damaged products at no additional cost. Contact us within 7 days of delivery for replacement authorization.

4. Shipping

• We currently ship to U.S. addresses.
   
• Shipping costs are calculated at checkout.
   
• Customers are responsible for return shipping costs unless due to our error.
   

5. How to Initiate a Return

To start a return or exchange, please contact us at: contact@prometheanwoods.com with your order number and details.